Further to the nation-wide growing interest in telecommunication services, and the rising of the telecom shareholders to an extent requiring the establishing of more operators with advanced standards, the need for new telecom players become essential in order to achieve the targeted goals which are:
• Enhance and develop beneficiaries’ services
• Boost telecommunication sector performance
• Diversify local economic benefits
VIVA – Kuwait Third Telecommunication Co. was founded on June 24, 2008 as a Kuwaiti shareholding company, as per Kuwait commercial law no. 15 and related amendments for 1960, by Amiri decree no. 187 for 2008, which was published in the Official Gazette, Edition no. 881, issued on July 27, 2008.
The Company’s capital was set at KD. 50 Millions (Kuwaiti Dinars Fifty Millions Only) and a share value of 100 Fills, all being cash shares.
Mission
our mission is centered on customer closeness; our ability to develop long-term, high value relationships with Viva's clients.
Our ability to understand their needs today means that we are able to anticipate their needs tomorrow, offering a superior customer experience and setting the benchmark for a new era in communications.
Vision
VIVA is dedicated to helping our customers realize the infinite possibilities that the future of communications holds.

1. Call Centre Application
This is to support the Call Centre Agents to find out the correct contact details for the online (Phone) users. This application allows agents to retrieve the correct from database, which are stored in (Oracle 9i) database server.

I. Features

1. Advanced Search.
2. Application Users Log maintenance in database.
3. Report Preparation for Call Centre Agents, Attended Calls, Call timings, etc…

Advanced Search:
 “Search” is the main function in this application. It designed specially for simplifying the process by category wise search. For example, some customers they need some Italy restaurant in Salmiya Area.

Report Preparation:
     Making the daily weekly monthly reports for the changes contacts, user logs, phone logs, and searches made by the call center agents etc…

2. Logs of Phone Calls:
     This Application supports only for the call centre, who using the Network IP Phones.
If the agents get a phone call, immediately a alert window blinks on your desktop with the phone number. If the agent missed the phone call, the application keeps the table for missed calls, you can view the lists for the calls you missed, Answered, and dialed with the time details. And it’ll keep records for the phone calls with the details given below:

1. Agent Name
2. Incoming or Outgoing Call?
3. Caller Phone Number
4. Call Started Time
5. Answered or Not?
6. Call Answered Time
7. Call Cleared Time

Provide The machines and services in the Kuwait market  SIECO

Currency Courting Machines:

a – from LARAUEL mark

1 – Counterfeit Detector  

2 – Friction type counting machines

3 – Coin wrapping machine

B – FROM NEOPOST MARK
 
1 – Folder/inserter & franking machines

C – NEMO QUEUE Mark:

a – intelligent Queue management System
1 – Customer display

2 – Plasma TV

3 – Queue indicator

4 – Calling panel

 5 – Ticket Dispenser with touch screen

D –DIGI mark

1 – Digital weighing scales &Barcode label Printers

Barcode label Printe